Brand Overview
Wheelz is an online casino established in 2021 by Rootz Limited, a Malta-based company with experience in the iGaming industry. The platform offers a diverse range of games from leading software providers, a user-friendly interface, and various bonuses for new and existing customers.
Upon visiting Wheelz’s website, users are greeted by a sleek and modern design play now that conveys a sense of professionalism and trustworthiness. The website is available in multiple languages, including English, German, Swedish, Norwegian, Finnish, Portuguese, Spanish, French, Italian, Greek, Polish, Romanian, Czech, Hungarian, and Russian.
Registration Process
The registration process on Wheelz is relatively straightforward and takes no more than a few minutes to complete. To register an account, users must click the "Join" button located in the top-right corner of the website’s homepage.
Upon clicking this button, users will be redirected to a registration form where they need to provide basic information such as:
- Full name
- Email address
- Date of birth
- Username (which can also serve as an account identifier)
- Password
Users must then agree to Wheelz’s terms and conditions, as well as its privacy policy.
Once the registration form is completed and submitted, users will receive a verification email within a few minutes. This email contains a confirmation link that users need to click to verify their email address and complete the registration process.
Account Features
After completing the registration process, users can access their account dashboard where they can manage various features such as:
- Balance management: Users can view and deposit funds into their account balance.
- Game history: Users can review their past gaming activity on Wheelz.
- Bonus management: Users can claim and track bonus offers and free spins.
- Notification settings: Users can customize notification preferences, including email notifications.
Bonuses
Wheelz offers a range of bonuses to new and existing customers. These include:
- Welcome Offer : New players receive a 100% match deposit bonus up to €200, along with 100 Free Spins on Book of Dead.
- Weekly Reload Bonus : Existing players can earn a 50% match deposit bonus up to €100 each week.
- Free Spins Fridays : Users can enjoy free spins every Friday based on their loyalty program tier.
To claim bonuses and rewards, users must meet specific wagering requirements outlined in the terms and conditions. Failure to comply with these requirements may result in forfeiting bonus winnings or account closure.
Payments and Withdrawals
Wheelz supports a range of payment methods for deposits and withdrawals, including:
- Credit/Debit Cards (Visa, Mastercard)
- E-Wallets (Neteller, Skrill, Paysafe Card)
- Bank Transfers
- Cryptocurrencies (Bitcoin, Ethereum)
The minimum deposit amount is €10, while the maximum daily withdrawal limit ranges from €500 to €10,000 depending on the payment method. Withdrawal times vary between 1-3 days for e-Wallets and bank transfers.
Game Categories
Wheelz features a vast library of over 2,500 games across various categories:
- Slots : Classic fruit slots to modern video slot machines with immersive graphics.
- Table Games : Roulette, Blackjack, Baccarat, Casino Hold’em, and other variants of card-based table games.
- Live Dealer : Real-time gaming experience with human dealers hosting live roulette and blackjack sessions.
- Jackpots : Progressive jackpot slots offering massive payouts.
- Bingo
Games are sourced from leading providers such as:
- NetEnt
- Play’n GO
- Microgaming
- Quickspin
- Thunderkick
Software Providers
Wheelz partners with several software developers to offer a vast and diverse range of games. These include industry leaders like:
- Evolution Gaming (Live Dealer)
- Pragmatic Play
- Yggdrasil Gaming
- Nolimit City
- Push Gaming
The casino’s game library is updated regularly, so users can expect new releases from these providers.
Mobile Version
Wheelz offers a fully responsive mobile version of its website that adapts to any screen size or device type. Mobile users can access all available features and games using their preferred operating system:
- Android
- iOS
No app downloads are required; the casino’s website is optimized for instant play on tablets, smartphones, and desktop devices.
Security and License
Wheelz prioritizes player security with a valid license from the Malta Gaming Authority (MGA). This regulatory body ensures that online casinos adhere to specific guidelines regarding fairness, responsible gaming practices, and anti-money laundering measures.
The casino also employs Secure Sockets Layer (SSL) encryption to safeguard user data during transactions. Additional features such as:
- GDPR-compliant policies
- Regular software updates for maximum protection against hacking threats
demonstrate the brand’s commitment to player safety.
Customer Support
Wheelz offers 24/7 multilingual support through various channels, including:
- Live Chat: Instant messaging service with real-time responses from dedicated agents.
- Email: Support queries are typically answered within a few hours.
- Phone: Users can contact customer support via phone using an international number.
Self-exclusion policies and deposit limits allow users to maintain responsible gaming habits. Players in need of assistance with problem gaming may reach out directly to Wheelz’s support team or organizations specializing in player protection, such as GamCare (UK) and BeGambleAware (EU).
User Experience
Wheelz focuses on providing a seamless user experience across devices. Users can easily navigate the website using simple menus and filters:
- Search function : Quick game lookup with categorized filters.
- Game recommendations : Personalized suggestions based on playing history.
User data is protected according to EU’s General Data Protection Regulation (GDPR), ensuring that customers’ personal information remains confidential.
Performance
Wheelz consistently performs well in various tests assessing gaming platform performance:
- Page loading times: Average under 5 seconds.
- Game availability: Over 2,000 games online at all times.
- Bonus and rewards tracking accuracy: Real-time updates without delays or issues reported.
Users can enjoy a secure and enjoyable experience on Wheelz’s website.